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Privacy PolicyTerms of Service

Terms of Service

Effective: November 2, 2026 Version 1.0
On This Page
  • 1. Introduction and acceptance
  • 2. Definitions
  • 3. Eligibility
  • 4. Account registration
  • 5. Account security
  • 6. Description of the Service
  • 7. Subscription plans
  • 8. Pricing and billing
  • 9. Automatic renewal
  • 10. Credit allocation
  • 11. Credit usage and consumption
  • 12. Credit expiration and rollover
  • 13. Refund policy
  • 14. 60-day guarantee
  • 15. Refund eligibility conditions and other refund rights
  • 16. Partial refunds
  • 17. Refund exclusions
  • 18. Subscription cancellation
  • 19. Cancellation versus refund
  • 20. Chargebacks and payment disputes
  • 21. Promotional pricing
  • 22. Service modifications
  • 23. Account suspension
  • 24. Account termination
  • 25. Acceptable use
  • 26. Intellectual property
  • 27. User-generated content
  • 28. Privacy and data protection
  • 29. Third-party services
  • 30. Service availability
  • 31. Disclaimers
  • 32. Limitation of liability
  • 33. Indemnification
  • 34. Dispute resolution
  • 35. Governing law
  • 36. Changes to the Terms and general provisions
  • 37. Contact information

Operated by Dezy Solutions LLC, a Minnesota limited liability company, doing business as HomeHDR, 3154 Legacy Lane, Woodbury, Minnesota 55129, USA.

Effective date: November 2, 2026. Version 1.0.

1

Introduction and acceptance

1.1These Terms of Service (the "Terms") are a binding agreement between you and Dezy Solutions LLC, doing business as HomeHDR ("HomeHDR", "we", "us"). They govern your access to and use of the HomeHDR website at homehdr.com, the HomeHDR application, and the AI photo editing and related services we provide (together, the "Service").

1.2You accept these Terms when you create an Account, click to accept them, start a free trial, make a purchase, or use the Service, whichever happens first. If you use the Service for a business, you accept on behalf of that business and confirm you have authority to bind it.

1.3These Terms include the Privacy Policy and Cookie Policy at homehdr.com, the plan and price details on our pricing page at the time you purchase (the "Pricing Page"), and any order form we sign with you. If these Terms conflict with the Pricing Page on refunds, credits, renewal or cancellation, these Terms control. If a signed order form conflicts with these Terms, the order form controls for that subject.

1.4Nothing in these Terms removes rights that the law of your location gives you and that cannot lawfully be waived (see Section 13.4).

2

Definitions

2.1"Account" means the registered profile through which you access the Service. "Billing Period" means the monthly or annual period for which a Paid Plan is charged. "Content" means photographs, files and information you upload. "Output" means an edited image the Service returns to you.

2.2"Photo" means one finished Output to which a feature has been applied. A Photo is used when a feature is first applied to an Output, as described in Section 11. Re-editing or re-rendering the same Output does not use another Photo.

2.3"Paid Plan" means a recurring subscription to a monthly or annual allotment of Photos. "Subscription" means your ongoing agreement to a Paid Plan. "Renewal" means the automatic start of a new Billing Period and its charge.

2.4"Plan Photos" means the Photos allotted to you for a Billing Period. "Rolled-Over Photos" means Plan Photos unused at the end of a Billing Period that carry into the next under Section 12. "Top-Up Photos" means Photos bought separately on a pay-as-you-go basis. "Promotional Photos" means bonus Photos given under a promotion. "Free Trial Photos" means the one-time Photos we give you before any purchase.

2.5"Eligible Purchase" means your first purchase of a Paid Plan by you, as determined under Section 14.1. "Guarantee Period" means the 60 days starting on the date of the Eligible Purchase charge. "Effective Rate" means the amount you paid for a purchase divided by the number of Plan Photos included in that purchase, not counting Promotional or free Photos. "Used Plan Photo" means a Plan Photo counted as used under Sections 2.2 and 11.

2.6"Billing Portal" means the self-service page in your Account where you can manage your payment method, Subscription and invoices. "Business Day" means a day other than a Saturday, Sunday or public holiday in Minnesota, USA.

3

Eligibility

3.1You must be at least 18 years old and able to form a binding contract. The Service is intended for professional and business use by real estate photographers, editing studios, agents and brokerages. If you are buying as an individual consumer, nothing in these Terms limits your mandatory consumer rights.

3.2You may not use the Service if you are barred from receiving it under applicable law, including sanctions and export rules, or if we previously terminated your Account for breach.

3.3The Service is offered worldwide. Consumers in the EU, UK and other regions with statutory withdrawal rights may buy a Paid Plan, and the withdrawal terms in Section 13.5 apply to them.

4

Account registration

4.1You must give accurate information when you register, keep it current, and register with a valid email address. You may sign in with email and password or with a supported third-party sign-in. We may require email verification before certain features are used.

4.2One Paid Plan seat is for one named person. You may not share your credentials, and you may not create multiple Accounts to obtain more than one Free Trial allotment or more than one Guarantee.

5

Account security

5.1You are responsible for keeping your credentials confidential and for activity under your Account. Tell us promptly at support@homehdr.com if you suspect unauthorized use.

5.2We may require additional authentication, reset credentials or suspend access if we reasonably suspect compromise. We are not liable for loss from unauthorized use that happens before you notify us, except where the law says otherwise.

6

Description of the Service

6.1The Service uses automated, AI-assisted processing to turn bracketed or single photographs into edited listing images. Features available at the date of these Terms are: HDR merge of 1 to 9 exposures, window pull, sky replacement, fireplace fire, TV screen blackout, perspective correction, blur of sensitive information, virtual twilight conversion, grass greening, and object removal. Features, limits and supported file types may change under Section 22.

6.2The Service produces results by automated processing. We do not promise any particular aesthetic result, and results depend on the quality of your inputs. Some edits correct exposure, color or geometry. Others add, remove or change elements or conditions that were present at the time of the shoot ("Alteration Edits"), for example sky replacement, adding a fire, greening grass, twilight conversion or object removal.

6.3You must review every Output before you use or deliver it. You are solely responsible for how you use Outputs, including whether they accurately represent the property and whether disclosure of edits is required.

6.4You are responsible for complying with all laws and rules that apply to listing photography, including multiple listing service rules, real estate licensing rules, and laws on altered images such as California AB 723, and for giving any required disclosure to your clients, agents, brokers and buyers. We provide no legal advice and do not label or disclose edits on your behalf unless a feature of the Service says so.

7

Subscription plans

7.1We offer the following purchase types: (a) a free trial of 15 Free Trial Photos, one time per person or business, no payment method required; (b) Paid Plans (currently named Pro and Enterprise, with allotments shown on the Pricing Page) billed monthly or annually; (c) Top-Up Photos on a pay-as-you-go basis with a minimum purchase of 20 Photos, refundable under Section 15.2 and not covered by the Section 14 guarantee; and (d) custom plans under an order form.

7.2The Pricing Page shows, for the plan, term and volume you select, the price, the number of Plan Photos, the Billing Period, and the amount due. You agree to those figures when you check out.

7.3Free Trial Photos have no cash value, are not transferable, may add a watermark, and may be stored for a shorter period than paid Outputs. They do not renew and do not convert to a Paid Plan automatically.

7.4Upgrades take effect immediately and are charged for the remainder of the Billing Period at a prorated amount shown before you confirm. Downgrades take effect at the next Renewal. Rolled-Over Photos are kept on a plan change while the Subscription continues.

8

Pricing and billing

8.1Prices are in US dollars and exclude taxes unless stated. You are responsible for applicable sales, use and similar taxes, and we will add them where we are required to collect them.

8.2We charge your payment method at purchase and at each Renewal through our payment provider, Stripe. You authorize us and Stripe to store your payment details and to charge them for amounts due under these Terms.

8.3If a renewal payment fails, we may suspend new Photo allotments and paid features immediately. Photos already in your Account remain usable. We may terminate the Subscription if payment is not made within 30 days. Your obligation to pay amounts already due continues.

8.4We may change prices. We will give you at least 30 days notice by email of a price increase for an existing Subscription, and it will apply from your first Renewal after the notice period, so you can cancel before it applies.

8.5Annual plans are charged once for a 12-month term and all Plan Photos for the term are issued at the start of the term. Monthly plans are charged each month.

9

Automatic renewal

9.1Paid Plans renew automatically at the end of each Billing Period for a period of the same length, at the then-current price shown in your Account, until you cancel. By confirming checkout you give us express consent to charge your payment method on each Renewal. Checkout will show the amount, the Billing Period, the renewal date and how to cancel, and we will keep a record of your consent for at least three years or the period the law requires, whichever is longer.

9.2We will email you a reminder before each annual Renewal at least 30 days before the charge, stating the amount, the date and how to cancel, and a renewal notice after each monthly Renewal. If a promotion converts to a higher price, we will tell you the date and the price before the first higher charge.

9.3You may cancel at any time in the Billing Portal or the same way you subscribed, without a cancellation fee. Cancellation stops future Renewals (Section 18).

10

Credit allocation

10.1Each Billing Period we allot the Plan Photos for your plan to your Account when the period starts. Top-Up Photos are added when payment succeeds. Promotional Photos are added as the promotion states. For an annual plan, all Plan Photos for the term are allotted at the start of the term.

10.2Allotments do not change mid-period unless you upgrade or we correct an error. We may adjust your balance to fix technical or billing errors and will tell you if we do.

10.3Your Account shows your Photo balance and a record of Photos used.

11

Credit usage and consumption

11.1A Photo is used when a feature is first applied to an Output. The credit is consumed once, at that first application, whether or not you download the Output and however many times you re-edit or re-render it afterward. A render that fails for a technical reason or that we determine is defective does not use a Photo, or the Photo is restored.

11.2Photos are drawn from your available balance. Free Trial Photos are used first during the trial.

11.3You may re-edit and re-render the same Output an unlimited number of times at no additional charge. Only the first application of a feature to an Output uses a Photo.

11.4If your balance is zero, new first-time edits are paused until you buy Top-Up Photos, upgrade, or your next Billing Period starts. We do not charge for overage automatically.

12

Credit expiration and rollover

12.1Rollover. Plan Photos you do not use by the end of a Billing Period become Rolled-Over Photos and carry into the next Billing Period for as long as your Subscription renews without interruption.

12.2Rolled-Over Photos have no cash value. They end when your Subscription ends for any reason, on the date the cancellation takes effect. Use them before the last Billing Period closes.

12.3Top-Up Photos do not expire while your Account is open and in good standing. They are separate from your Subscription and remain if you cancel.

12.4Free Trial Photos and Promotional Photos expire as stated when granted and have no cash value.

12.5If we close your Account for convenience (Section 24.3) we will refund the prepaid value of unused Plan Photos and Top-Up Photos at the Effective Rate. Photos are forfeited when we terminate for your breach.

13

Refund policy

13.1General rule. Except as set out in Sections 14 to 17 and in Section 13.4, amounts paid are non-refundable. Cancelling a Subscription does not by itself entitle you to a refund (Section 19). Pay-as-you-go and Top-Up Photos follow Section 15.2.

13.2How to request a refund. Email support@homehdr.com from your Account email address, stating which charge you want refunded. No reason is required for a guarantee request, but we may ask for information needed to verify your Account and to apply Section 14.3.

13.3Decision and payment. We will reply within 3 Business Days with our decision and the calculation. Approved refunds are paid to the original payment method. Your bank may take 5 to 10 Business Days to show the credit. We refund the share of taxes that relates to the refunded amount.

13.4Your legal rights. Nothing in these Terms limits any right to a refund, cancellation or withdrawal that applies to you under mandatory law, or any right you have to dispute an unauthorized charge. If such a right applies, we will honor it, and where the law allows we may deduct the value of Photos already used, calculated at the Effective Rate.

13.5Consumers in the EU or UK. Consumers there have a right to withdraw within 14 days of purchase. By clicking the checkbox at checkout you ask us to start the Service immediately and acknowledge that you lose the right to withdraw once the Service has been fully provided, and that if you withdraw after we have started, you will pay a proportionate amount for what has been supplied up to withdrawal.

14

60-day guarantee

14.1Eligible Purchase. The guarantee covers your first purchase of a Paid Plan, once per person and business. It does not cover later plan purchases, Top-Up Photos (see Section 15.2), or any purchase made after you have previously received a refund under this Section. We decide whether a purchase is your first by reference to your Account, email address, payment method and business details.

14.2Guarantee Period. You may ask for a refund of an Eligible Purchase at any time within 60 days after the date it was charged. Requests received after that time are handled under Section 15 and at our discretion.

14.3How the refund is calculated. For an Eligible Purchase the refund equals the amount you paid minus the value of the Plan Photos you used from it, where value means the number of Used Plan Photos multiplied by the Effective Rate. The refund is never less than zero. Promotional Photos and free Photos are not counted in this calculation and are not deducted from your refund; any unused Promotional or free Photos are simply removed when the refund is processed.

14.4Examples. If you paid 25 dollars for a first month that included 100 Plan Photos (Effective Rate 0.25 dollars) and used 30 of them, the refund is 25 minus 7.50, which is 17.50 dollars. If you paid 264 dollars for a 12-month plan of 600 Plan Photos (Effective Rate 0.44 dollars) and used 100, the refund is 264 minus 44, which is 220 dollars. If you used all the Plan Photos, the refund is zero.

14.5Annual and multi-month plans. The same formula applies. Annual plans are covered by the 60-day guarantee, and the refund is the amount paid minus the value of Plan Photos used, calculated on the full term allotment issued at the start. When a refund is granted the plan ends, any remaining Plan Photos are cancelled, and Rolled-Over Photos are removed.

14.6Promotions. The guarantee applies to the amount actually paid. Unused Promotional Photos are removed on refund and carry no refund value.

14.7After a refund. Your Account returns to free status. A refund under this Section does not renew the Free Trial.

14.8Marketing statements. Descriptions of the guarantee on our website are summaries. This Section controls. If you are unhappy with an Output we also offer free re-renders under Section 11.3 and a Service-failure remedy in Section 15.3.

14.9Time-Savings Promise. If, within 30 days of an Eligible Purchase, you have processed at least 10 listings and you tell us through support@homehdr.com that the Service did not save you at least 10 hours of editing time compared with your previous workflow, we will refund the amount you paid for that purchase in full, without deduction under Section 14.3, and add bonus Photos equal in number to those you used. This remedy replaces and is not combined with Section 14.3, never exceeds the amount you paid in cash, and is available once.

15

Refund eligibility conditions and other refund rights

15.1Renewal Relief. If we charge a Renewal and, within 7 days of a monthly Renewal or 14 days of an annual Renewal, you ask for a refund and have not used any of the Plan Photos allotted by that Renewal (using Rolled-Over Photos does not count as using them), we will refund that Renewal charge in full and your Subscription will end at the date of the request.

15.2Pay-as-you-go and Top-Up Photos. (a) Top-Up Photos are not covered by the 60-day guarantee in Section 14, which applies only to your first Paid Plan purchase. (b) If you ask within 14 days of buying Top-Up Photos and none of the Photos from that purchase have been used, we will refund that purchase in full. (c) If any Photo from a Top-Up purchase has been used, the Photos used are not refundable except under Section 15.3, and the unused Photos from that purchase can still be refunded within the 14 days at the Effective Rate for that purchase. (d) After 14 days, Top-Up Photos are not refundable, but they do not expire while your Account is open (Section 12.3) and they remain available if you cancel a Subscription. (e) Cancelling or ending a Paid Plan does not affect Top-Up Photos. (f) A Top-Up refund does not use up your one Section 14 guarantee.

15.3Service failure. If an Output fails to render, is not delivered, or does not perform the edit described for the feature you chose after a reasonable number of re-renders, we will restore the Photo to your balance or, if you no longer have a Subscription or ask for money back, refund the Photo at the Effective Rate. You must tell us within 20 days of the Output, while it is still in storage under Section 28.3.

15.4Duplicate, erroneous and unauthorized charges. If we charge you twice for the same purchase, charge an amount different from what you agreed, or you did not authorize a charge, tell us at support@homehdr.com within 60 days of the charge or as soon as you are able. We will investigate promptly and, where the charge was duplicate, erroneous or unauthorized, refund it in full.

15.5Conditions. A refund under Section 14 or 15 requires that you made the request in time, that your Account is in good standing, and that you have not breached Section 25 in connection with the purchase or the request. We may ask you to verify your identity.

15.6Custom contracts. Refunds for plans bought under an order form follow that order form.

16

Partial refunds

16.1Refunds are calculated per Section 14.3, 15.3 or as stated in the relevant clause, rounded to the nearest cent. We do not refund unused time in a Billing Period in other cases, except where Section 13.4 or 24.3 applies.

16.2If we refund a payment partially and you later dispute the same payment with your bank, Section 20 applies.

17

Refund exclusions

17.1To the extent the law permits, we do not provide refunds for: (a) Free Trial Photos and Promotional Photos, which have no cash value; (b) Plan Photos that you used, except under Sections 14.3, 15.3 and 13.4; (c) Renewals, except under Section 15.1 or 15.4; (d) a second or later guarantee request by the same person or business; (e) Founding Member pricing that ended because you cancelled (Section 21.3); (f) Accounts we terminated for breach, fraud or abuse of the refund process; (g) charges that were validly disputed and resolved in our favor with your bank; and (h) amounts outside the periods stated in Sections 14 and 15, except at our discretion.

17.2Abuse. We may refuse or reduce a refund, and suspend or close an Account, where we reasonably find that a refund request is part of a pattern of repeatedly buying, using Photos and seeking refunds, including through multiple Accounts, cards or businesses.

18

Subscription cancellation

18.1You may cancel at any time in the Billing Portal or by emailing support@homehdr.com. We will confirm cancellation by email.

18.2Cancellation stops future Renewals. Your Paid Plan stays active until the end of the Billing Period you have already paid for, and you can keep using the Plan Photos and Rolled-Over Photos until then. At the end of that period your Subscription ends and Rolled-Over Photos end under Section 12.2.

18.3You may download your Outputs before access ends and for 20 days after, as long as they are stored under Section 28.3.

18.4If you cancel before the end of an annual term, you keep the Paid Plan until the end of the term; unused months are not refunded except as provided in Section 14, 15 or 13.4.

19

Cancellation versus refund

19.1Cancelling and getting a refund are two different things. Cancelling stops charges in the future. A refund returns money already paid and is available only as set out in Sections 13 to 17.

19.2We will not treat a cancellation as a refund request, and we will tell you in the cancellation confirmation whether a refund may be available and how to ask. Cancel before a Renewal to avoid being charged for it.

20

Chargebacks and payment disputes

20.1If you believe a charge is wrong, please contact us first at support@homehdr.com. We respond within 3 Business Days and will correct errors quickly.

20.2You keep any right you have to dispute an unauthorized charge with your bank. If you start a chargeback or dispute, we may: (a) give the bank and our payment provider records that show the purchase, the terms you accepted, communications and your usage; (b) suspend the Paid Plan and any related Outputs while the dispute is open; (c) treat any amount returned to you by your bank as already refunded, so that you cannot also claim a refund for it under these Terms; and (d) where the law allows, recover from you the value of Photos used in excess of what you would have been entitled to under Sections 13 to 17, plus dispute fees we are charged.

20.3If a dispute is resolved in your favor, we will apply the result. If it is resolved in ours, the original charge stands and Section 17.1(g) applies.

21

Promotional pricing

21.1Promotions, discounts and codes apply only as described when offered, are limited to one per person or business, cannot be combined unless stated, and have no cash value. We may end a promotion at any time, but not after you have accepted it for a purchase already made.

21.2If a promotion has an end time displayed on our site, the time is real and we will not reset it for the same visitor. If a promotional price becomes a higher standard price at Renewal, Section 9.2 applies.

21.3Founding Member pricing keeps your rate for as long as your Subscription continues without interruption. If you cancel or your Subscription lapses, the Founding Member rate ends and is not available to reactivate.

21.4First-purchase offers, such as bonus Photos in a first month, are included in the Effective Rate for Section 14 only to the extent they are paid for; free bonus Photos are treated as Promotional Photos under Section 14.3.

22

Service modifications

22.1We may change, add or remove features, limits, file types and plans. We will give at least 30 days notice by email before a change that materially reduces what a Paid Plan includes, and you may cancel before it applies.

22.2If we permanently end the Service or a Paid Plan we will give reasonable notice and refund prepaid, unused amounts at the Effective Rate.

23

Account suspension

23.1We may suspend or restrict an Account, with notice where practicable, if: payment fails (Section 8.3); we reasonably suspect fraud, abuse, security risk or breach of Section 25; the law or a court requires; or a payment dispute is open (Section 20).

23.2During a suspension for non-payment or breach, Photos are not consumed and Billing Periods continue unless we say otherwise. We will lift the suspension when the reason is resolved. A suspension for breach does not entitle you to a refund.

24

Account termination

24.1You may close your Account at any time by cancelling and asking us to delete it as described in the Privacy Policy.

24.2We may terminate immediately for material breach, fraud, non-payment beyond the period in Section 8.3, or illegal use. You then lose unused Photos and Sections 20.2 and 17.2 may apply.

24.3We may terminate for convenience on at least 30 days notice. We will then refund prepaid, unused amounts under Section 12.5.

24.4After termination you can export Outputs for 20 days where the reason is not breach; after that we may delete your Content as the Privacy Policy states. Sections that by their nature should survive will survive, including 13 to 20, 26, 31 to 35.

25

Acceptable use

25.1You may not: (a) upload content that is illegal, infringes others' rights, or depicts people or private spaces without the consent or permissions you need; (b) upload sexual content involving minors or any content we must report to authorities; (c) reverse engineer, scrape, probe or interfere with the Service or its processing pipeline, or use it to build a competing model; (d) share Accounts or resell the Service without our written permission; (e) create multiple Accounts to obtain Free Trial Photos, Promotional Photos or more than one guarantee; (f) use bots or scripts to bypass limits; (g) upload malware or attempt unauthorized access; (h) use Outputs to mislead buyers or violate listing, advertising or disclosure rules; or (i) abuse the refund or dispute process.

25.2We may remove Content or restrict use that we reasonably believe breaches this Section.

26

Intellectual property

26.1You keep your rights in your Content. As between you and us, you own the Outputs, subject to any third-party rights in the underlying scene. We own the Service, its software, models, interfaces, trademarks and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms.

26.2You give us a limited license to host, copy, process, transform and display your Content and Outputs as needed to operate, secure, support and improve the Service for you, to detect abuse, and to comply with law.

26.3Aggregated or de-identified statistics that do not contain your images (for example usage counts and processing times) may be used for analytics and service planning.

26.4Model training. We may use your Content and Outputs to train and improve our AI models and the Service. We exclude from training any image that contains identifiable people; training uses property and scene images and the edits applied to them. You grant us a worldwide, royalty-free, sublicensable license to use your Content and Outputs for that purpose. You represent and warrant that you have all rights, consents and permissions needed to grant this license, including from property owners, clients and any identifiable people in the images. If you do not have those rights for particular Content, do not upload it.

26.5If you send us feedback you give us a non-exclusive, worldwide, royalty-free right to use it without obligation to you.

27

User-generated content

27.1You are responsible for your Content and confirm that you own it or have all licenses, consents, property and model releases and permissions needed to upload it and to receive and use Outputs, including permission from the property owner, your clients and any identifiable person.

27.2If we receive a valid notice of infringement we may remove the content and, where appropriate, close repeat infringers' Accounts.

28

Privacy and data protection

28.1Our Privacy Policy and Cookie Policy explain what personal data we collect, why, who processes it and your rights, and how we use cookies. They apply together with these Terms.

28.2You must have a lawful basis and give any notices required to upload personal data in your Content, for example images of people or license plates. We offer a feature to blur such details, but you remain responsible for the result.

28.3Storage. Outputs and uploaded Content are kept for 20 days from creation, then deleted from active storage, subject to backups. Free Trial Outputs may be kept for a shorter period as shown at the trial.

28.4Security measures are described in the Privacy Policy. No online service is perfectly secure.

29

Third-party services

29.1The Service relies on third parties, including payment processing (Stripe), sign-in providers, hosting and delivery (including Cloudflare), AI and compute providers, and email delivery and analytics. Their terms and privacy policies govern their services.

29.2We are not responsible for third-party services outside our control, but we remain responsible to you for our own Service. If a third-party outage stops processing, Section 30 and Section 15.3 apply.

30

Service availability

30.1We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance and will try to schedule it at low-use times.

30.2If a verified outage of the core processing function lasts more than 24 hours in a Billing Period, we will extend your Billing Period or restore affected Photos on request. Any "fast turnaround" statement on our website is a typical target and not a guarantee for each Photo.

31

Disclaimers

31.1To the maximum extent permitted by law, the Service and Outputs are provided "as is" and "as available". We disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that Outputs will be error-free, suitable for every listing, or compliant with any MLS or disclosure rule.

31.2Some places do not allow certain disclaimers. In that case they apply only to the extent permitted.

32

Limitation of liability

32.1To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost listings, lost clients or reputational harm, arising from these Terms or the Service.

32.2Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim and 100 US dollars.

32.3These limits do not apply to liability that cannot be limited by law, including for fraud, gross negligence or willful misconduct, or for death or personal injury caused by negligence, or to your payment obligations and your liability under Section 33.

33

Indemnification

33.1To the extent permitted by law, you will defend and indemnify us and our officers, employees and contractors against third-party claims, losses and reasonable legal fees arising from: your Content; your breach of these Terms; your use of Outputs, including a failure to make required disclosures; or your violation of law or third-party rights.

33.2We will tell you promptly of a claim, let you control the defense with our reasonable cooperation at your cost, and you may not settle a claim that admits fault for us without our consent. This clause is not intended to apply to individual consumers where the law forbids it.

34

Dispute resolution

34.1Informal resolution first. Before starting a formal claim, send written notice describing the dispute and what you want to support@homehdr.com. We will work in good faith for 30 days to resolve it. Time limits are paused during that period.

34.2Arbitration. Disputes that are not resolved will be decided by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its rules, held remotely or in Minnesota, in English. Class, collective and representative actions are waived. Either party may bring an individual claim in small claims court. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@homehdr.com.

34.3Either party may seek urgent injunctive relief in any competent court to protect intellectual property or confidentiality.

34.4If you are a consumer in a place whose law gives you the right to bring claims in your home courts, nothing here removes that right.

35

Governing law

35.1These Terms and any dispute about them are governed by the laws of the State of Minnesota, USA, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer laws of your place of residence continue to apply.

36

Changes to the Terms and general provisions

36.1We may update these Terms. For changes that materially affect your rights or what you pay, we will email you at least 14 days before they take effect (30 days for price increases or reductions in what a Paid Plan includes). Changes for legal compliance or security may apply sooner. Changes do not alter a purchase already made, including the guarantee terms in force when you bought it. If you do not agree, cancel before the change takes effect; continuing to use the Service after that means you accept them.

36.2Entire agreement. These Terms, the Privacy Policy, the Cookie Policy and any order form are the whole agreement and replace earlier statements about the same subject, including pricing-page summaries to the extent they conflict.

36.3Severability and waiver. If a provision is invalid the rest remains. Not enforcing a right is not a waiver.

36.4Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, and will notify you.

36.5Notices. We may notify you by email to your Account address or in the app. You may notify us at the address in Section 37. Notices by email are effective when sent.

36.6Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.

36.7Language. The English version controls if these Terms are translated.

37

Contact information

37.1Dezy Solutions LLC, doing business as HomeHDR, 3154 Legacy Lane, Woodbury, Minnesota 55129, USA. General, billing, refunds, legal notices and privacy requests: support@homehdr.com. We aim to reply within 1 Business Day.

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